Refund & Return Policy

Last updated: July 2, 2025

At Icyanzu.com, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with easy return and refund options.

1. Return Eligibility

You can return a product within 7 days of delivery if:

• The product is unused and in its original packaging
• You have a valid receipt or proof of purchase
• The product is damaged, defective, or not as described

2. Non-Returnable Items

We do not accept returns for:

• Opened or used items
• Items without original packaging
• Digital downloads, software, or training materials
• Custom orders (unless defective)

3. Refund Process

If your return is approved:

• A refund or exchange will be offered based on your preference
• Refunds are made via MoMo or bank transfer within 3–5 business days
• You will be notified once your refund is processed

4. Return Shipping

• The customer is responsible for return shipping costs, unless the item was faulty or incorrect
• We recommend returning the item via a trackable delivery service

5. How to Request a Return

To start the return process:

1. Contact us via WhatsApp or call 0788421133
2. Provide your order number and the reason for return
3. Our team will guide you through the steps

6. Exchanges

If the item is defective or damaged, you may request an exchange instead of a refund, subject to stock availability.

7. Policy Updates

We may update this refund policy from time to time. Any changes will be reflected on this page.

Need Help?

If you have any questions about our return or refund policy, contact us anytime:
0788421133 (WhatsApp or Call)
 support@icyanzu.com